Frequently Asked Questions

How does international gift ordering work?

Choose a product available for the selected route, add it to the cart, enter sender and recipient details, review the delivery charge and total, then complete payment.

What recipient information is needed?

Customers should provide the recipient’s full name, phone number, country, city, address, and postcode where applicable. The sender’s billing and contact information is collected separately.

Is every country or product available?

No. Availability depends on confirmed supplier coverage, product stock, destination, and delivery rules shown at checkout.

Can I choose a delivery date?

A preferred date may be requested when the option is available, but it is subject to route coverage and confirmation. Do not assume a date is guaranteed unless the order confirms it.

How do I track an order?

Use the Track Order page with the WooCommerce order number and the billing email used at checkout. If courier live tracking is unavailable, contact us with the order number for an update.

How do I contact support?

Use the Contact Us form. A WhatsApp link will be added after the official business number is provided.